FAQ

Question: I would like to cancel my order, how can I do that?

Answer: Cancel your order through your email confirmation, after placing the order. If any problems arise DO NOT hesitate to contact us.

Question: Why was I charged Customs and Duties?

Answer: All applicable customs taxes, fees and duties are the responsibility of the customer. Customers are responsible for paying any customs fees and duties charged by your origin country. Customs authorities requires us to state the value of your order directly on the package.

Question: Where is my order?

Answer: Due to unprecedented times we are experiencing higher than normal volumes on purchases, orders may take an additional 5-10 business days to dispatch.

Question: I put the wrong mailing address what should I do?

Answer: Cancel your order. You can reorder after it has been canceled. If you don't cancel within the 30 minute time frame, your order will be processed with the incorrect address. Your following option is to email us right away or contact us through any social media platform and we will be happy to assist you.

Question: How accurate is the water bottle?

Answer: Please allow some slight measuring deviation due to manual measurement. Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the pictures.