Warranty and Shipping
We want to make sure our customers are satisfied with the purchase; we know you expect quality. Our warranty includes the following:
- A 30-day exchange warranty service for goods deemed to have a manufacturing defect or dead on arrival (DOA).
- will ship the defective product for repair or replacement to the manufacturer at no cost to our customer within 1 year from the original date of invoice.
- For goods after 1 year from the date of original invoice, a service to ship the defective product for repair at a minimal cost is offered.
Return and Exchange Policy
All GetSmartTea products will offer a 15-day refund & exchange service on most items from the original purchase date unless specified.
All returns for refunds will be processed with the original method of payment and need to meet the following conditions:
- All unopened items can be returned and/or exchanged within 15 days with no questions asked.
- For all returns, original invoice must be provided. Original packaging and ALL of its content must be present and returned including manuals, accessories and gifts with purchase or other included or bonus items. Original package must be in good condition.
Incomplete or physical damaged returns may be refused.
We process orders during regular business days Monday to Friday. Orders will be processed within 15 business days of ordering and shipped out the next day after the processing day. We don't ship on weekends.